Need Help? We've Got You
Submit a support request below and our team will get back to you within 24-48 hours (during business hours). For Elite clients, we respond same-day.
How Support Works
Step 1: Submit Your Request
Fill out the form below with as much detail as possible. The more specific you are, the faster we can help.
Prefer to call? 1-844-906-0444 (Monday-Friday, 9am-5pm EST)
Step 2: We Review & Respond
Your request goes directly to our entire team. We'll review it and respond within:
- • 24/7 Infrastructure Management: 24-48 hours
- • Elite Growth Partnership: Same business day
Step 3: We Resolve It
We'll fix the issue, answer your question, or schedule a call if needed.
Contact Options
Submit a Support Request
(Preferred)
Use the form below for non-urgent issues. This ensures nothing gets lost.
What to Include in Your Request
To help us resolve your issue quickly, please include:
What's happening (the issue or question)
What you expected to happen
Screenshots or screen recordings (if applicable)
Your business name (so we can pull up your account)
How urgent this is (blocking work vs nice-to-have)
The more detail you provide, the faster we can help.
Support Form
Support Hours
Phone & Email Support
Monday - Friday: 9am - 5pm EST
Weekends & Holidays: Closed
After-Hours Emergencies
Leave a voicemail or submit the form above. We'll respond first thing next business day.
What's Covered Under Support
Issues We Handle
24/7 Infrastructure Management ($197/month):
- • System maintenance (fixes, updates, troubleshooting)
- • CRM cleanup and organization
- • Light site updates (copy changes, button tweaks)
- • Automation adjustments
- • Questions about how things work
- • Technical issues with your infrastructure
Elite Growth Partnership ($1,997/month):
- • Everything above PLUS:
- • Content questions or revisions
- • Strategy call scheduling
- • Data review questions
- • Optimization recommendations
- • Priority same-day support
What's NOT Covered
- • New features or builds (outside of scope)
- • Major redesigns (not included in ongoing management)
- • Requests for ads, lead gen, or traffic generation
- • Deep coaching or business strategy (unless Elite)
- • Unlimited custom work
- • Requests outside of business hours
Frequently Asked Questions
How fast will you respond?
24/7 Infrastructure Management: Within 24-48 hours during business hours. Elite Growth Partnership: Same business day.
What if my issue is urgent?
Call us at 1-844-906-0444 or mark it as 'urgent' in the form. We prioritize critical issues that are blocking your business from operating.
Should I call or use the form?
Use the form for non-urgent questions, updates, or issues that can wait 24-48 hours. Call us for urgent, time-sensitive issues that need immediate attention.
Do you offer video support calls?
24/7 Infrastructure Management: No. Elite Growth Partnership: Yes, if needed during your monthly strategy call or by request.
Still Have Questions?
We're here to help. We'll get back to you ASAP.